Stampbourne Limited Returns Policy
If you have receive damaged or defective products, we apologise and ask you to either call us on 01260 298898 and ask for customer services or email firstname.lastname@example.org.
Notification of the problem must be given to the Company within 14 days of the delivery date; we will make arrangements with you for the return of the goods.
Upon verification of the problem we will confirm your request for either the replacement of the goods or a full refund.
Standard no-fault returns
- Goods may only be returned up to 14 working days, starting the day after delivery.
- Products are returned at your own cost, unused and undamaged in their original packaging.
- The goods remain your responsibility until the goods have been received on Stampbourne Ltd’s premises.
- For returns to be processed, you will need to inform us in writing of the problem and include the order details with the returned goods.
- Goods returned must be in full pack quantities. We cannot offer any refunds on partial packs.
- For no-fault goods returned by the customer, Stampbourne Packaging will refund the price of the goods.
- Refunds don’t include delivery charges.
Stampbourne Ltd will endeavour to process all returns within 3 days of receipt of the return.